CellPay provides the instant merchant payment and scan to pay feature, providing you the
easiest payment experiences.
Terms and Conditions
End User License Agreement
Please read all of this Agreement.
This CellPay mobile Application is provided by Cellcom Private Limited
End User License Agreement ("Agreement") is an agreement between YOU and
applies to your use of the Mobile application and related technology
CELLCOM provides you with this Mobile application to enable you to access
services offered under the CellPay (https://www.cellpay.com.np) service
Cellcom partners (Banks, merchants, and other financial and government
Nepal. You will be able to link your bank accounts (“your
partner banks (“your bank”) with your CellPay account. Your Bank
provide you with terms and conditions that apply to your use of this Mobile
("Bank Terms and Conditions") once you have accepted this Agreement. If the
and Conditions and this Agreement conflict, the Bank Terms and Conditions
and Your Bank will be responsible for enacting those terms and conditions as
in their offer and policy.
Before using this App, you should read this Agreement and the Bank Terms and
By clicking "I Accept" you agree to the terms of this Agreement, and our
Cellcom Private Limited, and not Apple, or Google Inc. is responsible
for the Mobile
application and its content.
The financial services available through the Mobile application are
provided by your
Bank. Cellcom does not offer financial services or products and by
with this Mobile application. Cellcom does not offer you any financial
Data and SMS charges (including roaming charges) from your mobile
may apply. You are responsible for these charges.
You must not use this Mobile application on any device or operating
system that has
been modified outside the mobile device or operating system vendor
warranted configurations. This includes devices that are "jail-broken"
For the purposes of this Agreement, a jail-broken or rooted device means
has been freed from the limitations imposed on it by your mobile service
and the phone manufacturer without their approval.
You agree that neither Apple, Google Inc., are under any obligation to
maintenance and support services for the App.
This Mobile application is provided "as is" with no
guarantee or agreement of any kind as to its functionality. We
guarantee that access to the Mobile application will be
that there will be no delays or failures. We cannot also
guarantee that no
viruses or other contaminating or destructive properties will be
or that no damage will occur to your mobile device. You are
adequate protection and back up of data and/or equipment and for
reasonable and appropriate precautions to scan for computer
viruses or other
destructive properties. We are not responsible if you incur any
loss as a
result of any of the matters set out in this clause 7.
We are not responsible for any third party software that may be
connection with the App.
Links To Third Party Sites or Content
By providing hyperlinks within the Mobile application we do not
are not responsible for any linked websites. We recommend that
you view the
use of that website may affect you. We are not responsible for
timeliness or the continued availability or the existence of
hyperlinks, or third party websites or pages linked to the App.
The Mobile application may offer access to news services, market
financial planning tools or other information provided by third
do not control, cannot guarantee, and are not responsible for,
timeliness or even the continued availability or existence of
Certain services may use information about your physical
location sent from
your mobile device (e.g. GPS signals), and permissions for
access to your
device’s camera function, contact list stored on your
access to SMS services.
If you use these services, you consent to us, our partners and
and Google accessing, monitoring, transmitting, collecting,
disclosing, processing and using your data to enable us and
provide the relevant functionality in accordance with the terms
You will be asked to consent to the use of location services
download the App, or, for iOS devices, the first time you use
any of these
You may withdraw this consent at any time by turning off the
settings for these services on your mobile device.
Trade Marks and Copyright
"Cellcom", “CellPay”, are trademarks of Cellcom
You may not use or reproduce the mentioned trademark, logo or
Copyright in the pages, screens, information, and all material
arrangement, included in the Mobile application is owned by or
us unless otherwise noted.
You may not use the Mobile application for any purpose which is
abusive, libelous, obscene or threatening.
Apple, Google Inc., Microsoft Inc., Blackberry, any mobile
provider and any intermediary making the Mobile application
download will not have any responsibilities or obligations to
relation to the App
Cellcom will be responsible for any claims from you or a third
relating to the Mobile application or its possession or use,
alleged breaches of a third party's intellectual property
liability claims, compliance with legal or regulatory
consumer protection claims.
Responsibilities You are responsible for all claims, damages and costs
Your use of the App,
Our reliance on information you have provided,
Any breach by you of this Agreement, of any intellectual
property or other
right of any person or entity.
You confirm that:
you are not located in a country subject to a U.S.
embargo, or that has been designated by the U.S.
Government as a
"terrorist supporting" country; and
you are not listed on any U.S. Government list of
restricted parties. Lists of these countries and parties
found at www.state.gov and www.treasury.gov.
We may occasionally allow you extra time to comply with
obligations or decide not to exercise some of our
we can still insist on the strict application of this
All notices to Cellcom, questions or complaints must be
and sent in writing to firstname.lastname@example.org
We may transfer all or any of our rights under this
Agreement to a
company affiliated with us or to any other party. You
transfer your rights or obligations under this Agreement
If for any reason a court of competent jurisdiction
provision or portion of the Agreement to be
remainder of the Agreement will continue in full force
We may change the terms of this Agreement and will provide you
before the changes take effect as follows: i. if Your Bank is
Nepal, personally (for example by e-mail, SMS, by a message
within the App),
at least 1 months before the changes take effect
We may end this Agreement immediately if:
You have seriously or persistently broken any of the
terms of this
Agreement or the Bank Terms including where you are, or
reasonably suspect you have committed fraud; you were
to download the App; we have reasonable grounds for
have committed or are about to commit a crime in
your bank account; or if you have not satisfied any
If the Mobile application is withdrawn by Apple, and/or
If we reasonably consider that by continuing the
contract: a. we may
break a law, regulation, code, court order or other
duty; or b. we,
or another Cellcom group company, may be exposed to
censure from any government, regulator or law
We will notify you personally immediately after we have
the Agreement. This can include SMS, a message when you
log onto the
App, by post, by e-mail, by secure e-message, by a
message on your
statement, or in any other way that will be sent to you
We may end this Agreement for any other reason by giving
least 15 days’ personal notice. This may happen
example, we replace the App.
You can end this Agreement at any time by deleting the
application from your mobile device.
This Agreement is governed by the same laws as the terms and
apply to the financial products you access using this App.
"App" means an application that runs on a mobile operating
for example, Apple iOS or Android.
"CellPay", or "Cellcom Private Limited", or
Cellcom Private Limited, its subsidiaries and affiliated
"we," "us" or "our" means Cellcom.
“you", "your" and "yours" mean the person(s) downloading
"Your Bank" means the financial institution that you bank with,
financial services you can access through the App. Cellcom
The purpose of this Mobile application is to provide you a
will enable you to access the payment services offered by your
Bank. To help
us determine whether you have accepted this Agreement, we use
Cookies are small files that our web server places on your
that allow us to identify your acceptance of this Agreement.
not gather any information from you, store any information
related to you or
provide any information about you to non-affiliated third
use of information.
End Of Document
We at CellPay (www.cellpay.com.np), a mobile financial service operated by
Ltd (www.cellcom.net.np) committed towards protecting privacy of our customers
policies regarding the collection, usage and disclosure of the information
the customer. By agreeing to use the CellPay services you accept the terms as
in this policy.
Personally identifiable information includes all information
that can be
used to identify a specific individual user.
Information collection/ what information do
we collect? On registering for the CellPay services yourself as a Semi-KYC User,
to access services available to Semi-KYC users, you will only need to provide
Mobile Number and Full Name.
If you are being enrolled as a full-KYC User your
KYC, as mentioned in the enrollment form on our mobile app or website needs to
up. This form is as per the guidelines of the NRB (Nepal Rastra Bank) and may
from time to time based on directives issued by the NRB. Personal information
and held by us may include your name, father’s name, spouse’s name,
birth, current and previous addresses, mobile phone number, email address,
and information contained in the documents used as proof of identity. CellPay
collect, store, process sensitive personal information such as password,
information (including details of bank account details), and physiological
for providing our products, services via Mobile phone and for use of our website
purpose of delivering services in a timely and orderly manner.
We may also hold
information related to your utilization of our services by the use of our mobile
website, or agent which may include following: User Camera / Gallery Photo
This information is used to obtain a locally stored image of the logged in user to be
Profile Picture within app. Network State and Internet Access
The application connects to a dedicated API to complete transactions services provided within. It uses
permissions to check if there is any connection to internet as well as to
connect to the
internet if not connected.
The application accesses user’s
contacts to select a contact so that the phone number of contact could be
the app using which user can choose to make transactions with ease instead of
phone number every time they want to make a transaction.
App is able to send and received SMS through user’s device to forward transaction request and
confirm transaction status respectively whenever there is no internet available. The
sent SMS charge based on the tariff of network provider. Receiving SMS is
of cost to the user.
Information usage/ what do we use customer’s
The information that we collect from you are used in order to;
Verify your identity
Complete transaction effectively as per your request
Communicate about changes to our services
Respond to your queries in relation
Protect from unauthorized use of the wallet
Promote and market our products and services which we think could be of interest to you and may benefit you.
Safeguard against fraud, money laundering, and misuse of account by incorporating necessary identity verification
Disclosure of information: All personally identifiable information will be kept confidential and will not be disclosed to other party except in cases required by regulator or by legal intervention as per the laws of Nepal.
We may keep a log of the activities performed by you and websites by using various internet techniques such as web cookies, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience with our platform along with evidentiary purposes.
In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, CellPay reserves the right to not provide the services or to withdraw the services for which the said information was sought.
Fund Transfer Fee
1.Daily transaction limit from Mobile app through bank link is
2.Per transaction limit from Mobile app through bank link is
3.Daily transaction limit from Web app through bank link is Rs.2,000,000
4.Per transaction limit from Web app through bank link is Rs.1,000,000
5.Wallet to Wallet no. of transaction limit is 10 (On Receive only
except for Agents, corporate customer and merchants)
1.Per transaction limit is Rs.50,000
2.Per day transaction limit is Rs.100,000
3.Per month transaction limit is Rs.1,000,000
Wallet Cash Out (Customers)
1.Per transaction limit is Rs.50,000
2.Per day transaction limit is Rs.100,000
3.Per month transaction limit is Rs.1,000,000
Transaction Limit for Customers
account to wallet
another bank account
1.Transaction limit will not be applicable while transferring fund
from wallet to wallet holder’s linked bank account.
FEE WILL NOT BE APPLICABLE FOR WALLET LOAD.