We at CellPay (www.cellpay.com.np), a mobile financial service operated by
Ltd (www.cellcom.net.np) committed towards protecting privacy of our customers
policies regarding the collection, usage and disclosure of the information
the customer. By agreeing to use the CellPay services you accept the terms as
in this policy.
Personally identifiable information includes all information
that can be
used to identify a specific individual user.
Information collection/ what information do
we collect? On registering for the CellPay services yourself as a Semi-KYC User,
to access services available to Semi-KYC users, you will only need to provide
Mobile Number and Full Name.
If you are being enrolled as a full-KYC User your
KYC, as mentioned in the enrollment form on our mobile app or website needs to
up. This form is as per the guidelines of the NRB (Nepal Rastra Bank) and may
from time to time based on directives issued by the NRB. Personal information
and held by us may include your name, father’s name, spouse’s name,
birth, current and previous addresses, mobile phone number, email address,
and information contained in the documents used as proof of identity. CellPay
collect, store, process sensitive personal information such as password,
information (including details of bank account details), and physiological
for providing our products, services via Mobile phone and for use of our website
purpose of delivering services in a timely and orderly manner.
We may also hold
information related to your utilization of our services by the use of our mobile
website, or agent which may include following:
User Camera / Gallery Photo
This information is used to obtain a locally stored image of the logged in user to be
Profile Picture within app.
Network State and Internet Access
The application connects to a dedicated API to complete transactions services provided within. It uses
permissions to check if there is any connection to internet as well as to
connect to the
internet if not connected.
The application accesses user’s
contacts to select a contact so that the phone number of contact could be
the app using which user can choose to make transactions with ease instead of
phone number every time they want to make a transaction.
App is able to send and received SMS through user’s device to forward transaction request and
confirm transaction status respectively whenever there is no internet available. The
sent SMS charge based on the tariff of network provider. Receiving SMS is
of cost to the user.
Information usage/ what do we use customer’s
The information that we collect from you are used in order to;
- Verify your identity
- Complete transaction effectively as per your request
- Communicate about changes to our services
- Respond to your queries in relation
- Protect from unauthorized use of the wallet
- Promote and market our products and services which we think could be of interest to you and may benefit you.
- Safeguard against fraud, money laundering, and misuse of account by incorporating necessary identity verification
Disclosure of information: All personally identifiable information will be kept confidential and will not be disclosed to other party except in cases required by regulator or by legal intervention as per the laws of Nepal.
We may keep a log of the activities performed by you and websites by using various internet techniques such as web cookies, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience with our platform along with evidentiary purposes.
In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, CellPay reserves the right to not provide the services or to withdraw the services for which the said information was sought.