FAQs


  • What is CellPay?

    We are like a digital debit card, not a wallet. Unlike a debit card, CellPay cannot be stolen from you, and you can link multiple bank accounts to your CellPay account. Currently, the CellPay service supports merchant payments, Utility Payments and fund transfer.

  • Why CellPay Better than others?

    We are like a digital debit card which will help you to pay directly from your bank account with NO hassle of loading funds or carrying the card!

    • No wallet required; 100% Safe- your money remains in your bank account with earning interest
    • 100% Free-No extra fee will be charged
    • A real-time payment solution that are available 24/7
    • 100% Secure- All the required security measures have been implemented.

  • Can you tell me the benefits of being CellPay Merchant?

    Being a CellPay merchant, you will have the following benefits:

    • A real-time payment solution that are available 24/7
    • 100% Secure- Processed by secure gateways
    • 100% Safe- your money remains in your bank account with earning interest
    • Low service fee compared to other Payment service provider.

    Also, we are 100% Nepal payment service provider-service fee will remain in Nepal which will help the country to save on its foreign currency reserve.

  • How to connect/link my bank account?

    To link your bank account, all you have to do is:

    Step 1: Open your App and go to MANAGE ACCOUNTS

    Step 2: Click the + icon and select your preferred bank and then fill your account number, the term and condition box and click on ADD ACCOUNT

    YOU WILL GET AN OTP IN YOUR MOBILE NUMBER

    Step 3: FILL your OTP Number and then your PIN and click on CONFIRM

    A MESSAGE WILL POP-UP ACCOUNT ADDED SUCCESSFULLY

    Your account has been linked;

    To add more bank, please follow the above steps.

    Please note: You need to have subscribed mobile banking and your name, mobile number and account number must be matched with bank records to link the bank account.

  • I am not being able to link my bank account. Please help

    Is your mobile number the same in CellPay and the bank you are trying to link?

    Your name, mobile number and account number in CellPay must match with that in the bank. Also, you need to have mobile banking activated.